ROLLING HOSPITALITY
Your Partner in Motion
Elevating Railway & River Experiences - One Journey at a Time
ROLLING HOSPITALITY
Trust us on the journey, while you focus on the destination!
Embark on a transformative journey with our team of seasoned advisors, boasting over 40 years of collective experience in on-board hospitality for trains.
At Rolling Hospitality, we pride ourselves on being industry trailblazers. Whether you're an owner seeking to unlock your railroads full potential, a hospitality company or Private Equity Fund aiming to diversify into the thrilling realms of Passenger Tourism Trains, Sleeper Trains, or River Cruise Operations, or a government body or institution striving to enhance your green travel initiatives, we are your ultimate guide.
With our expertise, we can propel your vision to extraordinary new heights.
AT YOUR SERVICE
Elevating Passenger Experiences - Empowering Owners
We revolutionize your River Cruise or Train Travel Offerings, from guiding you in setting up fundamental operations or conceptualizing from design to implementing onboard service that perfectly aligns with your vision, we offer comprehensive solutions tailored to your unique needs.
What truly sets us apart is our exceptional ability to effortlessly intertwine the finest hospitality standards with an intricate understanding of the unique constraints posed by unique on-board environments. We navigate these challenges with finesse, all while upholding the most stringent health and safety regulations,
guaranteeing a secure and immaculate travel experience.
Embark on a transformative journey with us and redefine the future of train travel and river cruises,
captivating your passengers with unparalleled experiences
Why Choose Us?
Unmatched Expertise:
With decades of industry knowledge, we bring a depth of experience to every project.
End-to-End Support:
From concept to execution, we are with you every step of the way, to deliver Turn-Key Experiences
Innovation at Heart:
Our creative solutions redefine on-board hospitality standards.
Hands-on Approach:
Guiding and executing where it Matters most.
Safety as Priority:
Upholding stringent health and safety standards ensures a secure journey for all passengers with
over 30 years of global expertise in the rail and river cruise hospitality industry.
Being a trusted force of experts, we bring innovative and insightful solutions to optimize your operations. Whether it's designing, operating, or enhancing your product, we excel in delivering excellence at developing, building, remodeling, training, and staffing passenger trains and river cruise vessels. Our decades of experience have positioned us as leaders in understanding the intricacies of the different rail & cruise models, allowing us to provide you with tailor-made and efficient solutions.
THE TEAM
Our experts
.jpg)
CLAUDIA BORRELLY
Grounded in hospitality, Claudia have led multiple openings and implemented F&B projects in both the hospitality and railway industries. Claudia operationalizes concepts from the value proposition to customer service delivery, focusing on service excellence through people, unleashing individual and team's potential.
With 15 years of experience, Claudia have opened, set up, managed exclusive F&B concepts in Europe. This includes Les Jardins du Festival for Fairmont Montreux Palace and the Montreux Jazz Festival in Switzerland, the F&B venue of Admiralty House at Buckingham Palace for the Olympic Games, and the grand opening of a restaurant in a 5-star hotel in London Bridge in United kingdom. Subsequently, Claudia transferred hospitality best practices to the railway industry, leading the customer service team on board the Eurostar in London in charge 600 staff, operationalizing the opening of the new Eurostar base in Amsterdam (within political instability, Brexit), and participating in the setup of the New Orient Express with Accor.
As a permanent speaker at the Ecole Hôtelière de Lausanne, my operational experience, complemented by an academic background, allows me to theorize and structure operations using academic tools. This approach enhances planning, increases efficiency, and reduces service failures, wastage, and costs. Methodical and synthetic, Claudia adopts a customer-centric approach throughout operations.
ULF BUCHERT
Ulf, a visionary hospitality professional with a rich 40-year journey, showcases unparalleled expertise in management, culinary arts and the establishment of luxury trains and river cruises. Recognised for his ability to reinvigorate and structure hospitality organisations. Ulf is a strategic leader adept at fostering and leading high-performance teams. His extensive experience includes successfully operating the Eastern & Oriental Express and various River Cruises.
In June 1992, Ulf joined Orient-Express Trains and Cruises, undertaking a pivotal role as a Senior Member of the Eastern & Oriental Express Train Project in Asia. Leading the operations of the historic launch of the Eastern & Oriental Express train in September 1993 and played a pivotal role as head of Passenger Services in the re-location of the E&O train operation from Singapore to Malaysia & Thailand.
Ulf has Directed the operational setup of the Road to Mandalay River Cruise Ship in Burma, and continued in re-defining Boutique River Cruises in Vietnam in association with Uniworld and in Europe with RiverAdvice.
Over two decades, he has demonstrated exceptional skills in setting up and structuring hospitality trains and cruise organizations. Ulf's illustrious career is a testament to his unwavering commitment to excellence, innovation, and the continuous pursuit of elevated standards and technologies in the hospitality and luxury travel industry.
YASMINE MARTIN
Yasmine, is an EHL alumni and a distinguished executive in the tourism and hospitality industry, boasting an impressive 30-year career marked by remarkable achievements. Her talent for launching and managing award-winning train and river cruise operations has shone brightly in diverse markets, including South Africa, Thailand, Burma, Singapore, and Peru. Yasmine's innovative spirit has breathed life into iconic products such as The Road to Mandalay, The Hiram Bingham, The Andean Explorer Day Train, The Private, and The 360, guiding them from initial concept to successful implementation.
As a strategic visionary, Yasmine excels in business transformation, project development, and operational advisory. Her hands-on approach to Hotel Asset Management has earned her a reputation as a trusted expert. She has managed dialog between the private and public sector for railway ventures. Yasmine's other skills are marketing & feasibility studies, revenue optimization strategies, management and franchise contract negotiations.
WOLFGANG ILLING
Concept Building - ‘turning ideas into viable business concepts’, strategic planning & execution, e-commerce, food logistics, customer experience, operational excellence & process optimization
With his roots in luxury hospitality, Wolfgang draws from over 16 years of international management experience working for leading hospitality brands, launching F&B concepts & businesses, advising startups and leading operations for major Tech firms. During his experience Wolfgang focused on how to assign measurable goals towards corporate strategies and breaking them down into specific actions enabling the teams to act in line with organisational needs. The key is to set operational incentives so that performance matches and drives the overall vision of the organisation.
Wolfgang’s key milestones throughout his career are having launched The Flying Elephant at Park Hyatt Chennai, the largest and most ambitious restaurant concept of Hyatt International, having co-founded a food-tech startup in Shanghai, which he successfully scaled over 6 years and then sold, and having launched and expanded the operations for Wolt (Finnish food tech unicorn now part of Doordash) in Germany.
The executive MBA from IMD Business School paired with his experience at Amazon give Wolfgang additional in-depth experience of using tools and data to analyse operational processes and drive continuous improvements.
MIKAEL LE BIHANNIC
Mikaël Le Bihannic supports Rolling Hospitality throughout the consulting part.
He has more than twenty years of experience in the communication professions and supports numerous clients in their visual and digital communication.
He will produce blueprint, file, visuals to support the team's expertise. He has several skills: print, video, motion design...
Posters, advertising brochures, covers, packaging... During their design, most of the written documents will pass through his hands. The objective is to simplify our support through images for greater efficiency.
RÉFÉRENCES
ORIENT EXPRESS
Service Blueprints pour le F&B
EUROSTAR
Un accomplissement impressionnant